This Return & Refund Policy applies to all purchases made through https://shriratnaa.com/ (“Website”) and is operated by SHRI RATNA (“we”, “our”, “us”).
Please read this policy carefully before placing an order.
- Strict Policy
We follow a strict policy for all products:
❌ No Returns
❌ No Exchanges
❌ No Replacements
Once a product is purchased and delivered, it cannot be returned, exchanged, or replaced under any circumstances.
This includes (but is not limited to):
Change of mind
Personal preference or dissatisfaction
Incorrect product selection
Minor natural variations in gemstones or handcrafted items
Delay in delivery
Any other personal reason
Customers are advised to carefully review product details before placing an order.
- Product Disclaimer
Natural stones, gemstones, and handcrafted products may vary slightly in color, shape, texture, or finish
Such natural variations shall not be considered defects
Any traditional or spiritual information provided is for general informational purposes only
Products are not guaranteed to provide specific results or outcomes - Refund Policy (Only Exception)
Refunds will be provided only in the following case:
✅ Duplicate Transaction
If a customer is charged more than once for the same order due to a payment gateway error or technical issue:
The duplicate transaction will be verified
The excess amount will be refunded
Refund will be processed and credited to the original payment method within 7–10 business days
No other refund requests will be accepted.
- Order Cancellation
Orders cannot cancelled once placed - Limitation of Liability
SHRI RATNA shall not be liable for:
Incorrect product selection
Personal expectations regarding products
Delivery delays caused by logistics partners
Product misuse
Any indirect or consequential losses
Our total liability shall not exceed the purchase amount. - Contact Information
For duplicate payment refund requests:
📞 +91 9187504611
📧 shriratnashop@gmail.com
Please include:
Order ID
Transaction ID
Payment proof
